Frequently Asked Questions
Initial SMS Invite
All eligible patients will be sent an initial text message explaining why they have been selected to join the programme and providing them with a link to consent.
Letter Invite
All patients that do not consent following the initial SMS will be sent a letter explaining why they have been selected to join the programme and providing them with a link to consent.
Follow Up SMS Invite
All patients that do not consent following the letter will be sent a follow up SMS explaining why they have been selected to join the programme and providing them with a link to consent.
*Data will be retrieved via a secure connection to each practice’s clinical system.
No – the message wording is consistent for all and no changes will be possible.
If there are any issues or queries, you may email us at hub@iplato.com or call 020 3743 0060 and ask for the Hub Project Delivery team.
There is absolutely no charge for the service as this is a fully funded project. The practice does not incur any charge for text messaging or set up.
This service does not affect any of your current messaging services and runs independently to this.
The inclusion criteria are as follows:
- Patients over 18 years of age
- Patients with a BMI >30
- BMI >27.5 for patients from black, Asian, and ethnic minority backgrounds
- Patients with a diagnosis of diabetes and/or hypertension
Anyone who meets these conditions will be included in the programme.
The service has been funded for all Birmingham and Solihull practices.
To fill out the consent form please visit:
https://consent.mygp.com/digital-weight-management-programme-birmingham-and-solihull-ics/https://consent.mygp.com/bsol-ndpp-participation-form/
Yes, although we would encourage a discussion with the practice to understand the reasons for this and explore any support we could provide the practice to ensure continued participation.
As there is no “accreditation” of GDPR compliance, we can only advise that we have worked with our legal specialists, Data Protection Officer, and NHS England to ensure that iPLATO Healthcare are 100% GDPR compliant in line with legislation.
iPLATO meets all requirements for Data Protection and DS&P (Information Governance) and is trusted by customers across the UK to handle, securely 21.5 million clients.
Please see below the Data Sharing Agreements, Data Processing Agreement and Terms in place:
https://www.pcm.nhs.uk/pcm_tc.php
https://www.iplato.com/dpa.pdf
It is not necessary to collect express consent from clients to communicate with them. GDPR does not regulate communication with clients, instead it is about the legal basis to process an individual’s data and their rights. In the healthcare space, providers use their “public task” legal basis to process client data for the provision of healthcare. clients can then express their preferences not to be communicated via particular means and this is normally common practice in surgeries.
For more on how GDPR affects client messaging in the healthcare industry: https://mailchi.mp/8dda68c0a4ac/countdown-to-gdpr-4-things-you-need-to-know