Frequently Asked Questions
1.The SMS will be set up with the main site and phone number. When a patient calls, they can be directed to their registered branch.
2.The SMS can include all the branches with all the numbers. Eg: Abranch/Bbranch/Cbranch…. A123/B/123/C123
This will be discussed on a practice by practice basis.
There is absolutely no charge for the service as this is a fully funded project. The practice does not incur any charge for text messaging or set up.
The SMS will be a generic message sent on behalf of all practices therefore cannot be customised. If the practice offers online booking of cervical screening appointments, the link can be included in the SMS.
If there are any issues or queries, you may email us at email@example.com or call 020 3743 0060 and ask for the Hub Project Delivery team.
This service does not affect any of your current messaging services and runs independently to this.
The service has been funded for all GP Practices across Barnet.
After the practice signs the consent form, iPLATO will be in touch regarding next steps. Some practices will require further set up, which takes roughly 5 minutes over the phone. Any other requirements will be clarified then.
Yes, installation is completed remotely. This will only apply to practices who do not have existing iPLATO services.
Practices are encouraged to sign up as soon as possible.
Yes, although we would encourage a discussion with the practice to understand the reasons for this and explore any support we could provide the practice to ensure continued participation.
As there is no “accreditation” of GDPR compliance, we can only advise that we have worked with our legal specialists, Data Protection Officer, and NHS England to ensure that iPLATO Healthcare are 100% GDPR compliant in line with legislation.
iPLATO meets all requirements for Data Protection and DS&P (Information Governance) and is trusted by customers across the UK to handle, securely 21.5 million clients.
Please see below the Data Sharing Agreements, Data Processing Agreement and Terms in place:
It is not necessary to collect express consent from clients to communicate with them. GDPR does not regulate communication with clients, instead it is about the legal basis to process an individual’s data and their rights. In the healthcare space, providers use their “public task” legal basis to process client data for the provision of healthcare. clients can then express their preferences not to be communicated via particular means and this is normally common practice in surgeries.
For more on how GDPR affects client messaging in the healthcare industry: https://mailchi.mp/8dda68c0a4ac/countdown-to-gdpr-4-things-you-need-to-know