Frequently Asked Questions
Non-GDM: Your GP has identified that your most recent blood test was in the pre-diabetic range and you are eligible for the FREE NHS Diabetes Prevention Programme. To register visit XXX. You will need the following details: Your NHS no. _____ HbA1c: ___ & test date:__/__/____. For further info please call XXX.
GDM: Your GP has identified that you have a history of gestational diabetes mellitus. This means you are eligible for the FREE NHS Diabetes Prevention Programme. To register visit XXX. You will need the following details: Your NHS no. _____ HbA1c: ___ & test date:__/__/____. For further info please call XXX.
Follow up: Dear [NAME], [GP PRACTICE NAME] sent you a letter about your reserved place on the Healthier You NHS Diabetes Prevention Programme. Visit XXX to book an appointment now, or call XXX with any questions about the programme.
1. The purpose of the data sharing is to enable the sending of text messages and letters to each eligible patient. The letter will contain details about the NDPP programme they have been referred to, followed by a reminder SMS prompting them to self-refer.
2. Data will be retrieved via a secure connection to each practice’s clinical system.
There is absolutely no charge for the service as this is a fully funded project. The practice does not incur any charge for text messaging or set up.
This service does not affect any of your current messaging services and runs independently to this.
No - Once you have submitted consent, we can begin messaging the eligible patients for the NDPP Programme.
To fill out the consent form please visit:
As there is no “accreditation” of GDPR compliance, we can only advise that we have worked with our legal specialists, Data Protection Officer, and NHS England to ensure that iPLATO Healthcare are 100% GDPR compliant in line with legislation.
iPLATO meets all requirements for Data Protection and DS&P (Information Governance) and is trusted by customers across the UK to handle, securely 21.5 million clients.
Please see below the Data Sharing Agreements, Data Processing Agreement and Terms in place:
It is not necessary to collect express consent from clients to communicate with them. GDPR does not regulate communication with clients, instead it is about the legal basis to process an individual’s data and their rights. In the healthcare space, providers use their “public task” legal basis to process client data for the provision of healthcare. clients can then express their preferences not to be communicated via particular means and this is normally common practice in surgeries.
For more on how GDPR affects client messaging in the healthcare industry: https://mailchi.mp/8dda68c0a4ac/countdown-to-gdpr-4-things-you-need-to-know