Frequently Asked Questions

There is absolutely no charge for the service as this is a fully funded project. The practice does not incur any charge for text messaging or set up.

Yes, read-codes will be added to the patient record if the practice has one of the three main clinical systems (EMIS Web, SystmOne or Vision).

• Snomed: 279991000000102
  Term: Short message service text message sent to patient
  Text: Bowel screening SMS
• Readcode v2: 9N3G 
  Term: SMS text message sent to patient 
  Text: Bowel screening SMS
• Readcode v3: XaMil 
  Term: SMS (short message service) text message sent to patient 
  Text: Bowel screening SMS

If there are any issues or queries, you may email us at hub@iplato.com or call 020 3743 0060 and ask for the Hub Project Delivery team.

This service does not affect any of your current messaging services and runs independently to this.

Yes, installation is completed remotely. This will only apply to practices who do not have existing iPLATO services.

Yes, although we would encourage a discussion with the practice to understand the reasons for this and explore any support we could provide the practice to ensure continued participation.

As there is no “accreditation” of GDPR compliance, we can only advise that we have worked with our legal specialists, Data Protection Officer, and NHS England to ensure that iPLATO Healthcare are 100% GDPR compliant in line with legislation.

iPLATO meets all requirements for Data Protection and DS&P (Information Governance) and is trusted by customers across the UK to handle, securely 21.5 million clients.

Please see below the Data Sharing Agreements, Data Processing Agreement and Terms in place:

https://www.pcm.nhs.uk/pcm_tc.php

https://www.iplato.com/dpa.pdf

It is not necessary to collect express consent from clients to communicate with them. GDPR does not regulate communication with clients, instead it is about the legal basis to process an individual’s data and their rights. In the healthcare space, providers use their “public task” legal basis to process client data for the provision of healthcare. clients can then express their preferences not to be communicated via particular means and this is normally common practice in surgeries.

For more on how GDPR affects client messaging in the healthcare industry: https://mailchi.mp/8dda68c0a4ac/countdown-to-gdpr-4-things-you-need-to-know