Frequently Asked Questions
The wording of the text message has been constructed in collaboration with Lewisham NHS Talking Therapies (SLaM) and is consistent with national advice.
SMS message template:
As a patient of <Practice Name>, you can access FREE NHS Talking Therapies. Therapy can help you to reduce stress, increase your energy, improve concentration and overall wellbeing. For more info and to access this support, please click here: <LINK>
1. iPLATO Healthcare will send a text message to all consenting patients over the age of 18 registered at practices across Lewisham with the latest updates on mental health directed by Lewisham NHS Talking Therapies (SLaM).
2. Data will be retrieved via a secure connection to each practice’s clinical system.
If there are any issues or queries, you may email us at firstname.lastname@example.org or call 020 3743 0060 and ask for the Hub Project Delivery team.
There is absolutely no charge for the service as this is a fully funded project. The practice does not incur any charge for text messaging or set up.
This service does not affect any of your current messaging services and runs independently to this.
Patients who are eligible from your practice who have consented to receiving SMS will receive a text message.
After the practice signs the consent form, iPLATO will be in touch regarding next steps. Some practices will require further set up, which takes roughly 5 minutes over the phone. Any other requirements will be clarified then.
Yes, installation is completed remotely. This will only apply to practices who do not have existing iPLATO services.
Yes, although we would encourage a discussion with the practice to understand the reasons for this and explore any support we could provide the practice to ensure continued participation.
As there is no “accreditation” of GDPR compliance, we can only advise that we have worked with our legal specialists, Data Protection Officer, and NHS England to ensure that iPLATO Healthcare are 100% GDPR compliant in line with legislation.
iPLATO meets all requirements for Data Protection and DS&P (Information Governance) and is trusted by customers across the UK to handle, securely 21.5 million clients.
Please see below the Data Sharing Agreements, Data Processing Agreement and Terms in place:
It is not necessary to collect express consent from clients to communicate with them. GDPR does not regulate communication with clients, instead it is about the legal basis to process an individual’s data and their rights. In the healthcare space, providers use their “public task” legal basis to process client data for the provision of healthcare. clients can then express their preferences not to be communicated via particular means and this is normally common practice in surgeries.
For more on how GDPR affects client messaging in the healthcare industry: https://mailchi.mp/8dda68c0a4ac/countdown-to-gdpr-4-things-you-need-to-know