Frequently Asked Questions
Yes, NHS England hope practices will consent. If they choose not to the text message reminders will still be sent. Although there will be no read-codes applied in the patient’s notes.
Various templates will be used however the effectiveness of each message will be evaluated. This will ensure moving forward we achieve the best uptake rates. Please note that GP practices that opt out of GP endorsement will receive template [1] and [3].
[1] Standard (Control):
Your bowel screening test is due. Please call 0800 707 6060 for further information. If you recently returned a kit, please ignore this message. Info at https://bit.ly/NHS_BCS. Privacy notice at: https://mygp.care/privacy
[2] GP Messenger:
(GP Practice Name): Your bowel screening test is due. Please call 0800 707 6060 for further information. If you recently returned a kit, please ignore this message. Info at https://bit.ly/NHS_BCS. Privacy notice at: https://mygp.care/privacy
[3] Question Behaviour Effect:
Your bowel screening test is due. Do you intend to do the test? If yes, complete and return your test kit now. For further information call 0800 707 6060. Info at https://bit.ly/NHS_BCS. Privacy notice at: https://mygp.care/privacy
[4] GP Recommendation:
Your bowel screening test is due. <filemap1> recommends screening to patients of your age. Please call 08007076060 for further information. If you recently returned a kit, please ignore this message. Info at https://bit.ly/NHS_BCS. Privacy notice at: https://mygp.care/privacy
There is absolutely no charge for the service. The practice does not incur any charge for text messaging or set up of read-coding.
- Readcode v2 - 9Nj8
- Readcode v3 - Xaa2M
- SNOMED - 864231000000108
If your surgery regularly identify patients with failed messages the above would not be required as these would be captured routinely.
Yes, read-codes will be added to the patient record if the practice has one of the three main clinical systems (EMIS Web, SystmOne or Vision).
-
Snomed: 279991000000102
Term: Short message service text message sent to patient
Text: Bowel screening SMS - Readcode v2: 9N3G
Term: SMS text message sent to patient
Text: Bowel screening SMS - Readcode v3: XaMil
Term: SMS (short message service) text message sent to patient
Text: Bowel screening SMS
If there are any issues or queries, you may email us at hub@iplato.com or call 020 3743 0060 and ask for the Hub Project Delivery team.
After the practice signs the consent form, iPLATO will be in touch regarding next steps. Some practices will require further set up, which takes roughly 5 minutes over the phone. Any other requirements will be clarified then.
Yes, installation is completed remotely. This will only apply to practices who do not have existing iPLATO services. This ensures we can read-code your patients to give you a full audit log.
To fill out the consent form please visit:
https://consent.mygp.com/london-bowel-screening-programme/form/
As part of GDPR it is good practice to regularly review your privacy notice. You can add information about screening invitations. Details are available at Cervical screening: leaflet for women considering screening - GOV.UK (www.gov.uk)
As there is no “accreditation” of GDPR compliance, we can only advise that we have worked with our legal specialists, Data Protection Officer, and NHS England to ensure that iPLATO Healthcare are 100% GDPR compliant in line with legislation.
iPLATO meets all requirements for Data Protection and DS&P (Information Governance) and is trusted by customers across the UK to handle, securely 21.5 million clients.
Please see below the Data Sharing Agreements, Data Processing Agreement and Terms in place:
It is not necessary to collect express consent from clients to communicate with them. GDPR does not regulate communication with clients, instead it is about the legal basis to process an individual’s data and their rights. In the healthcare space, providers use their “public task” legal basis to process client data for the provision of healthcare. Clients can then express their preferences not to be communicated via particular means and this is normally common practice in surgeries.
For more on how GDPR affects client messaging in the healthcare industry: https://mailchi.mp/8dda68c0a4ac/countdown-to-gdpr-4-things-you-need-to-know