Frequently Asked Questions

[GP SURGERY NAME]: Reminder: You have missed your breast screening appointment. Please rebook now by calling the London Administration Hub on [020 3758 2024] or [www.london-breastscreening.org.uk]. Screening saves lives and Breast cancer is the UK’s most common cancer. Contact your GP to opt out of SMS

1. North Central London Breast Screening Team will identify which clients have DNA’d their second timed appointment and send this information to iPLATO Healthcare.

2. Clients who did not attend their breast screening appointment will be sent a text message asking them to re-book.

A report will be sent to you each quarter of phone number fails/invalid that you are able to use to update your practice lists if required.

Clients need to be informed on how to opt out as the message is from ‘NHS-NoReply’.

If there are concerns about opting out of all messaging, the client should be advised that they won’t receive another message for the duration of the project. clients are also only contacted because they have not attended their breast screening.

As there is no “accreditation” of GDPR compliance, we can only advise that we have worked with our legal specialists, Data Protection Officer, and NHS England to ensure that iPLATO Healthcare are 100% GDPR compliant in line with legislation.

iPLATO meets all requirements for Data Protection and DS&P (Information Governance) and is trusted by customers across the UK to handle, securely 21.5 million clients.

Please see below the Data Sharing Agreements, Data Processing Agreement and Terms in place:

https://www.pcm.nhs.uk/pcm_tc.php

https://www.iplato.com/dpa.pdf

It is not necessary to collect express consent from clients to communicate with them. GDPR does not regulate communication with clients, instead it is about the legal basis to process an individual’s data and their rights. In the healthcare space, providers use their “public task” legal basis to process client data for the provision of healthcare. clients can then express their preferences not to be communicated via particular means and this is normally common practice in surgeries.

For more on how GDPR affects client messaging in the healthcare industry: https://mailchi.mp/8dda68c0a4ac/countdown-to-gdpr-4-things-you-need-to-know