Frequently Asked Questions

1. iPLATO will request an opt out list from practices which is to be provided via secure NHS Mail. A guidance document will be provided and running the search will take approximately 5-10 minutes.

2. iPLATO Healthcare will send a text message to all consenting patients registered at practices across Merton with the latest updates on mental health and the opportunity to self-refer, as directed by NHS Merton Talking Therapies.

3. Data will be retrieved via a secure connection to each practice’s clinical system.

The SMS will be a generic message sent on behalf of all practices therefore cannot be customised.

If there are any issues or queries, you may email us at hub@iplato.com or call 020 3743 0060 and ask for the Population Health team.

There is absolutely no charge for the service as this is a fully funded project. The practice does not incur any charge for text messaging or set up.

This service does not affect any of your current messaging services and runs independently to this.

To fill out the consent form please visit:
https://consent.mygp.com/nhsmtt-programme/nhsmtt-form/

As there is no “accreditation” of GDPR compliance, we can only advise that we have worked with our legal specialists, Data Protection Officer, and NHS England to ensure that iPLATO Healthcare are 100% GDPR compliant in line with legislation.

iPLATO meets all requirements for Data Protection and DS&P (Information Governance) and is trusted by customers across the UK to handle, securely 21.5 million clients.

Please see below the Data Sharing Agreements, Data Processing Agreement and Terms in place:

https://www.pcm.nhs.uk/pcm_tc.php

https://www.iplato.com/dpa.pdf

It is not necessary to collect express consent from clients to communicate with them. GDPR does not regulate communication with clients, instead it is about the legal basis to process an individual’s data and their rights. In the healthcare space, providers use their “public task” legal basis to process client data for the provision of healthcare. clients can then express their preferences not to be communicated via particular means and this is normally common practice in surgeries.

For more on how GDPR affects client messaging in the healthcare industry: https://mailchi.mp/8dda68c0a4ac/countdown-to-gdpr-4-things-you-need-to-know