Frequently Asked Questions
Yes, NHS England hope practices will consent. If they choose not to the text message reminders will still be sent. Although there will be no read-codes applied in the patient’s notes.
You can then select from a possible two text message templates;
-  - Your cervical screening test is due. If you haven’t booked an appointment, please contact your surgery to book one. Further info at: http://mygp.me/31f4Y1z
-  - Your cervical screening test is due. If you haven’t booked an appointment, please call your surgery on [GP Telephone Number Inserted] to book. Further info at: http://mygp.me/31f4Y1z
There is absolutely no charge for the service. The practice does not incur any charge for text messaging or set up of read-coding.
iPLATO will use the Personal Demographics Service (PDS) to extract patients for which the data will be minimised as far as possible. This ensures we have the most up to date information at all times.
- Readcode v2 - 9Nj8
- Readcode v3 - Xaa2M
- SNOMED - 864231000000108
If your surgery regularly identify patients with failed messages the above would not be required as these would be captured routinely.
If there are any issues or queries, you may email us at email@example.com or call 020 3743 0060 and ask for the Hub Project Delivery team.
This service does not affect any of your current messaging services and runs independently to this. We require your consent to read-code your patient records with cervical delivery/failure read-codes.
The service has been funded by NHS England – East of England to cover all eligible women being invited for screening in the area so all GP Practices across the East of England are involved.
After the practice signs the consent form, iPLATO will be in touch regarding next steps. Some practices will require further set up, which takes roughly 5 minutes over the phone. Any other requirements will be clarified then.
Yes, installation is completed remotely. This will only apply to practices who do not have existing iPLATO services. This ensures we can read-code your patients to give you a full audit log.
To fill out the consent form please visit:
Practices are encouraged to sign up as soon as possible so they can choose their preferred message and iPlato can ensure that the required connectivity is in place to ensure a read-code can be added to a patient’s record. It is hoped that the service will go live by the end of May 2021 with the intention for full East of England coverage by the end of June 2021. If a practice doesn’t sign up before the service goes live the default message will be sent and no record of the SMS reminders will be recorded in individual patient records.
The SMS will be set up with the main phone number should you wish use this template or you can select an alternative template without a number. You can make this template selection when completing this form - https://consent.mygp.com/east-of-england-cervical-screening-programme/form/
As there is no “accreditation” of GDPR compliance, we can only advise that we have worked with our legal specialists, Data Protection Officer, and NHS England to ensure that iPLATO Healthcare are 100% GDPR compliant in line with legislation.
iPLATO meets all requirements for Data Protection and DS&P (Information Governance) and is trusted by customers across the UK to handle, securely 21.5 million clients.
Please see below the Data Sharing Agreements, Data Processing Agreement and Terms in place:
It is not necessary to collect express consent from clients to communicate with them. GDPR does not regulate communication with clients, instead it is about the legal basis to process an individual’s data and their rights. In the healthcare space, providers use their “public task” legal basis to process client data for the provision of healthcare. Clients can then express their preferences not to be communicated via particular means and this is normally common practice in surgeries.
For more on how GDPR affects client messaging in the healthcare industry: https://mailchi.mp/8dda68c0a4ac/countdown-to-gdpr-4-things-you-need-to-know