Frequently Asked Questions
‘ Message to be confirmed.
1. The purpose of the data sharing is to enable the sending of text messages and letters to each eligible patient. The letter will contain details about the Long COVID Research programme they have been referred to, followed by a reminder SMS prompting them to self-refer.
2. Data will be retrieved via a secure connection to each practice’s clinical system.
No – the message wording is consistent for all and no changes will be possible.
If there are any issues or queries, you may email us at firstname.lastname@example.org or call 020 3743 0060 and ask for the Hub Project Delivery team.
There is absolutely no charge for the service as this is a fully funded project. The practice does not incur any charge for text messaging or set up.
This service does not affect any of your current messaging services and runs independently to this.
This project will help to increase referrals from very high-risk groups without placing additional pressure on Primary Care to identify eligible patients.
The service has been funded for all Salford practices.
No - Once you have submitted consent, we can begin messaging the eligible patients for the Low Calorie Diet Programme.
Yes, although we would encourage a discussion with the practice to understand the reasons for this and explore any support we could provide the practice to ensure continued participation.
As there is no “accreditation” of GDPR compliance, we can only advise that we have worked with our legal specialists, Data Protection Officer, and NHS England to ensure that iPLATO Healthcare are 100% GDPR compliant in line with legislation.
iPLATO meets all requirements for Data Protection and DS&P (Information Governance) and is trusted by customers across the UK to handle, securely 21.5 million clients.
Please see below the Data Sharing Agreements, Data Processing Agreement and Terms in place:
It is not necessary to collect express consent from clients to communicate with them. GDPR does not regulate communication with clients, instead it is about the legal basis to process an individual’s data and their rights. In the healthcare space, providers use their “public task” legal basis to process client data for the provision of healthcare. clients can then express their preferences not to be communicated via particular means and this is normally common practice in surgeries.
For more on how GDPR affects client messaging in the healthcare industry: https://mailchi.mp/8dda68c0a4ac/countdown-to-gdpr-4-things-you-need-to-know