Frequently Asked Questions
The wording of all text message templates will be constructed collaboratively by iPLATO and Camden Health Partners and will be consistent with the national advice.
The introduction message will provide patients the opportunity to decline their involvement in the programme. The invite message will include a link for the patient to complete a large part of their health check online via a questionnaire. If patients do not complete the questionnaire, iPLATO will send up to three reminders, to provide patients the best opportunity to participate.
If there are any issues or queries, you may email us at hub@iplato.com or call 020 3743 0060 and ask for the Hub Project Delivery team.
After the practice signs the consent form they will need to create and allocate admin clinic slots and provide the slot name to iPLATO. These slots should be a 5 minute duration.
The practice will also need to provide a list of eligible patients NHS numbers to our secure NHS mail inbox.
Once the patient has completed their questionnaire, the practice will need to generate the patients blood forms and send them a Swiftqueue link to book a blood test appointment at a hospital. Once completed, the practice will need to review the results and calculate the patients QRisk. The practice will also need to provide a report to UCLP and iPLATO.
iPLATO will provide UCLP with anonymised patient data via secure NHS Mail regarding the patient messages and questionnaire's for their project evaluation. UCLP will share aggregated results with SBRI.
iPLATO will provide aggregated results to CHP throughout the programme on the SMS delivery and patient questionnaire engagement along with aggregated results on patient who have completed blood tests.
The practice will provide anonymised patient data to UCLP via secure NHS Mail for them to complete a project evaluation. UCLP will share aggregated results with SBRI.
As there is no “accreditation” of GDPR compliance, we can only advise that we have worked with our legal specialists, Data Protection Officer, and NHS England to ensure that iPLATO Healthcare are 100% GDPR compliant in line with legislation.
iPLATO meets all requirements for Data Protection and DS&P (Information Governance) and is trusted by customers across the UK to handle, securely 21.5 million clients.
Please see below the Data Sharing Agreements, Data Processing Agreement and Terms in place:
It is not necessary to collect express consent from clients to communicate with them. GDPR does not regulate communication with clients, instead it is about the legal basis to process an individual’s data and their rights. In the healthcare space, providers use their “public task” legal basis to process client data for the provision of healthcare. Clients can then express their preferences not to be communicated via particular means and this is normally common practice in surgeries.
For more on how GDPR affects client messaging in the healthcare industry: https://mailchi.mp/8dda68c0a4ac/countdown-to-gdpr-4-things-you-need-to-know