Frequently Asked Questions
Frequently Asked Questions
It’s simple, registration to the fully funded programme takes only a few minutes. We request practice consent to invite their patients.
Step 1: GP practice gives consent to contact eligible opted-in patients.
Step 2: iPLATO sends 2 SMS messages from “NHS-NoReply” to patients with information on how to complete and return their bowel screening kit.
1st SMS:
[Practice Name]
Hello Jane, if you have not yet returned your bowel screening kit please go to [link].
2nd SMS:
[Practice Name]
Hi Jane, we have not received your bowel screening test – this test could save your life. To reorder your kit or learn how to use it, click here [link]. Recently sent it back? Then you don’t need to do anything.
No reply can be sent to the SMS. The sender will be titled: NHSNo-Reply.
A generic read-code will be applied for the failed messages such as;
- Readcode v2 - 9Nj8
- Readcode v3 - Xaa2M
- SNOMED - 864231000000108
The content of this message will be recorded, however we suggest a clinical search is created to identify patients eligible for Bowel Screening with the above failed codes.
If your surgery regularly identify patients with failed messages the above would not be required as these would be captured routinely.
To fill out the consent form please visit:
https://consent.mygp.com/sel-bowel-cancer-programme/bowel-form/
Yes, although we would encourage a discussion with the practice to understand the reasons for this and explore any support we could provide the practice to ensure continued participation.
As there is no “accreditation” of GDPR compliance, we can only advise that we have worked with our legal specialists, Data Protection Officer, and NHS England to ensure that iPLATO Healthcare are 100% GDPR compliant in line with legislation.
iPLATO meets all requirements for Data Protection and DS&P (Information Governance) and is trusted by customers across the UK to handle, securely 21.5 million clients.
Please see below the Data Sharing Agreements, Data Processing Agreement and Terms in place:
https://www.pcm.nhs.uk/pcm_tc.php
https://www.iplato.com/dpa.pdf
It is not necessary to collect express consent from clients to communicate with them. GDPR does not regulate communication with clients, instead it is about the legal basis to process an individual’s data and their rights. In the healthcare space, providers use their “public task” legal basis to process client data for the provision of healthcare. clients can then express their preferences not to be communicated via particular means and this is normally common practice in surgeries.
For more on how GDPR affects client messaging in the healthcare industry: https://mailchi.mp/8dda68c0a4ac/countdown-to-gdpr-4-things-you-need-to-know