Frequently Asked Questions
No, iPLATO requires the practice authorisation via Data Processing Agreement to be able to send out the messages.
Please find below the message template:
Hello [Patient Name], we posted a bowel screening kit to you. Please send this important test back to us. If you need more information, please follow this link: [Link to Web Page]. If you've already, sent it back, that's great - you don't need to do anything.
A generic read-code will be applied for the failed messages such as;
- Readcode v2 - 9Nj8
- Readcode v3 - Xaa2M
- SNOMED - 864231000000108
The content of this message will be recorded, however we suggest a clinical search is created to identify patients eligible for Bowel Screening with the above failed codes.
If your surgery regularly identify patients with failed messages the above would not be required as these would be captured routinely.
To fill out the consent form please visit:
https://consent.mygp.com/london-bowel-screening-programme/form/
As there is no “accreditation” of GDPR compliance, we can only advise that we have worked with our legal specialists, Data Protection Officer, and NHS England to ensure that iPLATO Healthcare are 100% GDPR compliant in line with legislation.
iPLATO meets all requirements for Data Protection and DS&P (Information Governance) and is trusted by customers across the UK to handle, securely 21.5 million clients.
Please see below the Data Sharing Agreements, Data Processing Agreement and Terms in place:
It is not necessary to collect express consent from clients to communicate with them. GDPR does not regulate communication with clients, instead it is about the legal basis to process an individual’s data and their rights. In the healthcare space, providers use their “public task” legal basis to process client data for the provision of healthcare. Clients can then express their preferences not to be communicated via particular means and this is normally common practice in surgeries.
For more on how GDPR affects client messaging in the healthcare industry: https://mailchi.mp/8dda68c0a4ac/countdown-to-gdpr-4-things-you-need-to-know